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        <h1>Terms and Conditions</h1>
        <p class="last-updated">Last Updated: May 2026</p>

        <p>Welcome to Lite Charms. These terms govern your use of our website and services. By using our site or purchasing our services, you agree to these terms in full. All transactions and communications with Lite Charms (PTY) LTD will be conducted in <strong>English</strong>.</p>

        <h3>1. Governing Law and Statutory Compliance</h3>
        <p>These terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. We explicitly adhere to:</p>
        <ul>
            <li><strong>The Electronic Communications and Transactions Act 25 of 2002 (ECTA):</strong> Governing all electronic data, communications, and online transactions.</li>
            <li><strong>The Consumer Protection Act 68 of 2008 (CPA):</strong> Protecting your rights as a consumer in the South African marketplace.</li>
        </ul>
        <p>Any disputes arising from these terms will be subject to the exclusive jurisdiction of the South African courts.</p>

        <h3>2. Services, Quotes, and Market Fluctuations</h3>
        <p><strong>Best Effort Quotes:</strong> All quotes provided are "best effort" estimates. Prices are subject to market fluctuations and third-party provider changes. Upfront Fees: We do not hold deposits. However, certain services require a 50% upfront payment before work commences. Due correspondence will be provided for these requirements before any payment is requested.</p>

        <h3>3. Support and Service Level Agreement (SLA)</h3>
        <p><strong>Standard Support:</strong> We offer a free 3-month support period starting from the date of project delivery. Response Times: For Server and Cloud builds, we maintain a 73-hour SLA during the free support period.</p>
        <p><strong>Expiration:</strong> Unless a separate, paid SLA is purchased outside of the standard offerings on this site, all support obligations expire exactly 3 months after delivery. Service Hours: Our standard operating hours are Monday to Friday, 9:00 AM to 5:00 PM. Requests made on weekends or public holidays will attract an hourly rate quoted on call.</p>

        <h3>4. Electronic Payments and Transaction Security</h3>
        <p>In accordance with <strong>ECTA</strong>, all payments must be made via our approved electronic channels. We take reasonable and industry-standard technical measures to secure your payment information. However, users are responsible for ensuring their own hardware and network security during transactions.</p>

        <h3>5. Refunds and Cancellations</h3>
        <p><strong>Work-Based Refunds:</strong> Refunds are granted based on whether the technical work has been initiated or completed, and strictly within the parameters allowed by the <strong>Consumer Protection Act</strong> regarding professional digital services. Due to the nature of custom code and server configurations, refunds may be limited once resources are provisioned.</p>

        <h3>6. Limitation of Liability and Warranties</h3>
        <p><strong>No Warranties:</strong> To the extent permitted by South African law, we provide our code and services "as is" and offer no warranties, express or implied. Usage Risks: Lite Charms (PTY) LTD cannot be held liable for any "breakages," data loss, or system downtime ensuing from the use of our code or configurations.</p>
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