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        <h1>Privacy Policy</h1>
        <p class="last-updated">Last Updated: May 2026</p>

        <p>At Lite Charms (PTY) LTD, we value your privacy. This policy explains how we collect, use, and protect your personal information in accordance with South African and global data protection standards.</p>

        <h3>1. Legal Framework (POPI Act)</h3>
        <p>In accordance with the <strong>Protection of Personal Information Act (POPIA)</strong> of South Africa, we are committed to protecting the privacy of our clients. We act as the "Responsible Party" for any data processed through our services.</p>

        <h3>2. Information We Collect</h3>
        <p>We only collect information necessary to provide our software development and infrastructure services, including:</p>
        <ul>
            <li><strong>Contact Details:</strong> Name, email address, and phone number provided via our contact forms.</li>
            <li><strong>Technical Data:</strong> IP addresses and browser types for security and site optimization.</li>
            <li><strong>Transaction Data:</strong> Details required to process electronic payments and issue quotes.</li>
        </ul>

        <h3>3. How We Use Your Data</h3>
        <p>Your data is used strictly for professional purposes:</p>
        <ul>
            <li>To provide "best effort" quotes and fulfill service agreements.</li>
            <li>To manage the free 3-month support period and 73-hour SLAs.</li>
            <li>To communicate regarding 50% upfront fees or project updates.</li>
        </ul>

        <h3>4. Data Security and Storage</h3>
        <p>We implement industry-standard security measures to prevent unauthorized access. Given our expertise in corporate-grade Kubernetes and automation, we apply the same high-security principles to our internal data management. We do not sell or lease your personal information to third parties.</p>

        <h3>5. Your Rights</h3>
        <p>Under <strong>POPIA</strong> and global standards, you have the right to:</p>
        <ul>
            <li>Request access to the personal information we hold about you.</li>
            <li>Request the correction or deletion of your data.</li>
            <li>Object to the processing of your data for marketing purposes.</li>
        </ul>
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