+
+ @* Page Header Area *@
+
+
+
SLA & Monthly Reports Dashboard
+
Enterprise service level compliance, National Treasury rate-cap checking, and monthly operational reports ledger prepared for SAQA bid submission by TMT Projects
+
+
+ @* Filters & Controls *@
+
+
+ Period:
+
+
+
+
+ Cost Centre:
+
+
+
+
+
+
+
+
+
+
+ @* Alert / Action Feedback Banner *@
+ @if (!string.IsNullOrEmpty(AlertFeedback))
+ {
+
+
+
+
+
@AlertFeedback
+
+
+
+ }
+
+ @* SLA Scorecard Cards - Quick telemetry indicators *@
+
+ @foreach (var metric in CoreSlaMetrics)
+ {
+
+
@metric.Name
+
+ @metric.Actual
+ @metric.Unit
+
+
+ Target: @metric.Target
+ @metric.StatusLabel
+
+
+ }
+
+
+ @* Navigation Tabs Bar *@
+
+
+
+
+
+
+
+ @* ===================== TAB 1: SCORECARD DETAILS ===================== *@
+ @if (ActiveTab == "scorecard")
+ {
+
+
+ @* Left block: Target meters list (lg:col-span-8) *@
+
+
+
+
SAQA Dedicated SLA Telemetry Matrix
+
May 2026 contractual performance indexes, target deviations, and billing benchmarks
+
+
97.8% SLA Aggregated Compliance
+
+
+
+
+ @* Metric row 1 *@
+
+
+
+ Booking Response turn-around (Domestic)
+ Measure of time elapsed from travel authorization submission to first quote iteration
+
+
+ 44 minutes
+ Target: < 60 mins (98.4% met)
+
+
+
+
+
+ @* Metric row 2 *@
+
+
+
+ Emergency After-Hours response speed
+ Emergency helpline consultant response and ticket remediation threshold
+
+
+ 9 minutes
+ Target: < 15 mins (100% met)
+
+
+
+
+
+ @* Metric row 3 *@
+
+
+
+ National Treasury Price Caps Adherence Rate
+ Adherence to Treasury instructions on flight quotas, hotel matrices and shuttle spending caps
+
+
+ 94.1% compliance
+ Target: 100% (7 authorized deviations)
+
+
+
+
+
+ @* Metric row 4 *@
+
+
+
+ Billing Reconciliation & Lodge Matching
+ Automated lodge card clearing speed and invoice linkages matching PO guidelines
+
+
+ 28 hours
+ Target: < 48 hours (99.1% met)
+
+
+
+
+
+ @* Metric row 5 *@
+
+
+
+ Ticketing Accuracy / Zero Voucher Error Rate
+ Zero ticketing rejects or hotel vouchers invalid on check-in
+
+
+ 99.96% accuracy
+ Target: > 99.90% (0 errors)
+
+
+
+
+
+ @* Consolidated SLA Quality Box *@
+
+
+ SLA Target Met Rating
+ TMT Projects dedicated operations are strictly aligned with ASATA standards, assuring SAQA of seamless continuity.
+
+
+ 97.8% Achieved
+
+
+
+
+
+
+ @* Right block: Live SLA alerts & warnings desk (lg:col-span-4) *@
+
+
+
+
Live SLA Alert Desk
+
Real-time GDS operational alerts matching May SLAs
+
+
+
+
+
+
+
+
Hotel Cap Deviation Pending Review
+
Cape Town peak-booking R 2,400/night has passed 24h limit without CFO override. Ticket pending hold.
+
SLA limit: 4h response standard
+
+
+
+
+
+
+
+
After-Hours Call log triggered
+
London flight delay rerouting handled for Dr. Sithole. Resolution verified in 12 mins.
+
Target met (9m actual)
+
+
+
+
+
+
+
+
Lodge Reconciliation auto-cleared
+
142 May flight billing matched automatically with zero manual discrepancies logged.
+
Reconciled standard: 100%
+
+
+
+
+
+
+ Real-time monitoring nodes are automatically backed by failover pathways. Performance thresholds audited independently.
+
+
+
+
+ }
+
+ @* ===================== TAB 2: REPORTS LIBRARY ===================== *@
+ @if (ActiveTab == "library")
+ {
+
+
+ @* Reports Listing column (lg:col-span-4) *@
+
+
+
+
Standard Monthly Logs
+
Select a ledger below to view the interactive live telemetry data
+
+
+
+ @foreach (var report in MonthlyReportTemplates)
+ {
+
+ }
+
+
+
+
+
National Treasury compliant formats
+
All ledgers export smoothly to National Treasury standard spreadsheets with pre-populated cost centers.
+
+
+
+ @* Report Interactive Preview Table (lg:col-span-8) *@
+
+
+ @* Table Header Area *@
+
+
+
+ @ActiveReportMetadata.Emoji
+ @ActiveReportMetadata.Name
+
+
Active data preview for @SelectedPeriod period
+
+
+ @* Search Filter *@
+
+ Search:
+
+
+
+
+ @* Table Renderings based on chosen reports *@
+
+ @if (SelectedReportKey == "deviations")
+ {
+
+
+
+ | Traveller |
+ Route |
+ Paid |
+ Justification / Reason |
+ Approver |
+ Status |
+
+
+
+ @foreach (var row in FilteredDeviations)
+ {
+
+ |
+ @row.Traveller
+ @row.CostCentre
+ |
+
+ @row.Route (@row.Supplier)
+ @row.Date
+ |
+
+ R @row.PaidPrice.ToString("N0")
+ Saved: R @row.Saving.ToString("N0")
+ |
+
+ @row.Justification
+ Code: @row.ReasonCode
+ |
+ @row.ApprovedBy |
+
+ @row.Status
+ |
+
+ }
+ @if (!FilteredDeviations.Any())
+ {
+
+ | No matching records found. |
+
+ }
+
+
+ }
+ else if (SelectedReportKey == "afterhours")
+ {
+
+
+
+ | Timestamp |
+ Traveller |
+ Category / Reason |
+ Resolution Process |
+ SLA Speed |
+ Status |
+
+
+
+ @foreach (var row in FilteredAfterHours)
+ {
+
+ |
+ @row.Date
+ @row.Time
+ |
+ @row.Traveller |
+
+ @row.Category
+ @row.Reason
+ |
+ @row.Resolution |
+
+
+ @row.ResponseTimeMinutes mins
+
+ Target: <15m
+ |
+
+ @row.Status
+ |
+
+ }
+ @if (!FilteredAfterHours.Any())
+ {
+
+ | No matching records found. |
+
+ }
+
+
+ }
+ else if (SelectedReportKey == "refunds")
+ {
+
+
+
+ | Traveller / Ticket # |
+ Airline & Route |
+ Face Value |
+ Issue / Expiry Date |
+ Claim Status |
+ Action Required |
+
+
+
+ @foreach (var row in FilteredRefunds)
+ {
+
+ |
+ @row.Traveller
+ Ticket: @row.TicketNumber
+ |
+
+ @row.Airline
+ @row.Route
+ |
+ R @row.FaceValue.ToString("N0") |
+
+ Issued: @row.IssueDate
+ Expires: @row.ExpiryDate
+ |
+
+
+ @row.RefundStatus
+
+ |
+
+
+ |
+
+ }
+ @if (!FilteredRefunds.Any())
+ {
+
+ | No matching records found. |
+
+ }
+
+
+ }
+ else if (SelectedReportKey == "carbon")
+ {
+
+ @{
+ decimal totalCarbon = FilteredCarbon.Sum(c => c.CarbonFootprint);
+ decimal greenAccommodationRatio = FilteredCarbon.Any(c => c.Category == "Lodging" && c.EcoPerformanceTag.Contains("Eco")) ? 42.8M : 0M;
+ int treesOffset = (int)(totalCarbon * 41.5M);
+ }
+
+
+ Total Carbon Emitted
+ @totalCarbon.ToString("F1") Tons CO₂
+ @((totalCarbon * -0.24M).ToString("F1"))% vs baseline
+
+
+ Green Accommodation Ratio
+ @(greenAccommodationRatio > 0 ? "42.8%" : "0.0%") Bookings
+ Target: 30.0% standard
+
+
+ Tree-Offset Equivalent
+ @treesOffset.ToString("N0") Trees/Year
+ SLA Sustainability Match
+
+
+
+
+
+
+ | Category |
+ Activity Metric |
+ Carbon Footprint |
+ Eco Performance Tag |
+ Green Recommendations |
+
+
+
+ @foreach (var row in FilteredCarbon)
+ {
+
+ | @row.Category |
+ @row.ActivityMetric |
+
+
+
+ @row.EcoPerformanceTag
+
+ |
+ @row.GreenRecommendation |
+
+ }
+ @if (!FilteredCarbon.Any())
+ {
+
+ | No matching records found. |
+
+ }
+
+
+
+ }
+
+
+
+
+ * Showing live data queried directly from ASATA-linked accounts. Securely verified by POPIA guidelines.
+
+
+
+
+
+ }
+
+ @* ===================== TAB 3: CONSULTANTS PERFORMANCE ===================== *@
+ @if (ActiveTab == "consultants")
+ {
+
+
+
+
+
+
SAQA Dedicated Travel Consultants Performance
+
SLA productivity tracker for TMT Projects specialists permanently assigned to South African Qualifications Authority
+
+
100% Availability Verified
+
+
+
+ @foreach (var consultant in ConsultantPerformances)
+ {
+
+
+
+
+ @string.Concat(consultant.Name.Split(' ').Select(n => n[0]))
+
+
+
@consultant.Name
+ @consultant.Role
+
+
+
+
+
+ Specialty Focus:
+ @consultant.Specialty
+
+
+ Bookings Handled:
+ @consultant.BookingsHandled
+
+
+ Avg Response Speed:
+ @consultant.ResponseTimeMinutes mins
+
+
+ Error Ticket Volume:
+
+ @consultant.ErrorsCount
+
+
+
+ @* Performance bar *@
+
+
+ SLA Success Score:
+ @(consultant.ErrorsCount == 0 ? "100%" : "99.8%")
+
+
+
+
+ @* CSAT Score rating representation *@
+
+
CSAT Rating:
+
+ ★ @consultant.CsatScore.ToString("F2")
+ / 5.0
+
+
+
+
+
+
+
+ }
+
+
+
+
+
Dedicated SLA Service Protocols
+
+ TMT Projects provides a dedicated 24/7 corporate desk. For executive and VIP bookings, Thabo Khumalo is assigned as the primary liaison officer. Escalated service matters and disputes bypass the standard queue and route instantly to Lerato Nkosi for immediate SLA verification and reconciliation logs.
+
+
+
+
+ }
+
+ @* ===================== TAB 4: DISPUTE & SERVICE LOGS ===================== *@
+ @if (ActiveTab == "disputes")
+ {
+
+
+ @* Service dispute logging form (lg:col-span-5) *@
+
+
+
Log SLA Query or Service Violation
+
Submit service delays or rate cap disputes for priority TMT investigation
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ @* Active disputes / Queries tracking ledger (lg:col-span-7) *@
+
+
+
+
+
SAQA Active Service Quality Log
+
Live status tracker of submitted queries in May 2026
+
+
+ @ServiceQueries.Count(q => q.Status != "Resolved") Active Disputes
+
+
+
+
+ @foreach (var query in ServiceQueries)
+ {
+
+
+ @if (query.Urgency == "High")
+ {
+
+
+ }
+ else
+ {
+
+
+ }
+
+
+
+
+
@query.Category
+ @query.Date
+
+
@query.Description
+
+
Traveller Reference: @query.TravellerName
+
+
+ @query.Status
+
+ @if (query.Status != "Resolved")
+ {
+
+ }
+
+
+
+
+ }
+
+
+
+
+ Disputes logged are actioned by Lerato Nkosi within 4 hours. Escalations are automatically flagged in daily reports.
+
+
+
+
+ }
+
+